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Problems arise when institutions use the service more as a gatekeeper than access facilitator.

Some facilities appear to expect the patient to provide all needed information or even self triage , instead of placing the responsibility and duty of eliciting and communication significant information on the clinician. Can non-clinicians perform telephone triage? Non-clinicians are only qualified to take messages for clinicians. What is a telephone triage system?

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When these components are inadequate the responsibility of the employer , system error may occur. What is the definition of Telehealth? In the future, telephone triage will be subsumed by telehealth. See Adult Telephone Triage Guidelines.

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  • Quality telephone medicine. Training and triage..

Protocol FAQ. Some hospice programs provide life-prolonging treatments, and some palliative care programs specialize in end-of-life care…. Hospice On Call works with several medical groups providing phone coverage when offices are closed. We can take messages…. We have partnered on several projects and their telephone triage services are second to none!

Hospice On Call works with you behind the scenes to provide dependable, continuous after hours phone triage service for your patients and their families.

Becoming a Telephone Triage Nurse

I can sleep soundly knowing our patients will be taken care of appropriately, by trained staff, should they need to call. They are customer service centric, great communicators and, should we ever have questions or concerns, there is always a timely response. They do a great job with our patients and if there is ever a problem they resolve it to my satisfaction, usually the same day. Their customer service and follow up are great, if I ever have a question they respond right away and take care of business. I also like the fact that all the calls are recorded and available for me to listen to so I can hear for myself what has happened on any particular call.

This helps me not only to keep up on what happens after hours but manage my staff more effectively. Hospice On Call answers the phone with our name and they are able to provide the same information we would since they have access to our electronic medical records. Davis Company. USD Ship This Item — This item is available online through Marketplace sellers.

Telephone Medicine: Triage and Training—A Handbook for Primary Care Health Professionals

Temporarily Out of Stock Online Please check back later for updated availability. Overview The first link in the chain of communication between patient and primary care provider is the telephone. No matter which side of the phone you are on healthcare provider or patient Telephone Medicine: Triage and Training for Primary Care offers you valuable information on adult and pediatric symptoms that require medical attention.

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This totally updated, practical handbook will be invaluable to you, especially if you are a: Triage nurse, Nurse practitioner, Physician assistant, Resident, Medical student, Internist, Pediatrician, Family physician, Medical assistant, Parent, Teacher, Childcare worker As a healthcare provider, do you know what to do first when a patient calls? You'll get facts on: Organizing the telephone system to support the practice Prioritizing when an appointment is needed -- using time-tested protocols for the most common calls encountered in a primary care practice Satisfying patients on the telephone and creating a postivie image for the practice If you or someone in your family needs medical attention, do you know what to tell your healthcare provider?

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You'll get facts on: Assessing an injury or illness and deciding whether to seek medical attention Watching for changes in symptoms Treating injuries and illness at home, when appropriate KEY FEATURES Uses Telephone Decision Guidelines, a rapid reference of questions for assessing the urgency of most common telephone calls Written at an appropriate level for the medical office assistant and organized by complaint Chapters on individual complaints cover adults and children and provide staff with essential background information and a list of the questions to ask in order to determine the urgency of the patient's condition; covers 19 pediatric symptoms and 33 adult symptoms Includes sample cases to train and evaluate personnel Offers guidance on risk management for physician and staff.

Organizing an Office Telephone Care System 3.


The Art of Telephone Medicine 5. The Medical History 6. Prescribing Medication over the Telephone 7. Abdominal Pain 9. Animal Bites Asthma Burns and Sunburn Colds Constipation Croup Diarrhea Earache Eye Infection and Inflammation Fever Headache Head Injury Insect Bites and Stings Nosebleed Poisoning Rashes Sore Throat Strains and Sprains Urinary Burning and Frequency